Questions about collision repair, hail damage, insurance claims, auto glass, or refinishing? Here are some of the things drivers in Lubbock ask us all the time.
We handle collision, hail, non-collision, glass replacement, paintless dent repair when appropriate, and auto refinish work for automobiles.
Yes. We are happy to take a look and talk through the damage with you.
Yes. In Texas, you have the right to choose your own repair facility. If an insurance company tries to push you somewhere else, that is called steering, and it is illegal.
Yes. We work with major and minor insurance companies, including business lines.
No. The customer has to contact the insurance company and open the claim. After that, we can help explain the process and keep things moving.
We can help explain your policy, walk through the claims process, assist with claim-related communication, serve as a contact point with your insurance company, and help negotiate the settlement of damages on your behalf.
It depends on the severity of the damage. The larger the estimate and repair, the longer the process may take.
That depends on how severe the damage is and how many panels are affected. Light hail jobs may move faster than large storm claims.
Most of the time, yes, when the paint is still intact and the damage is a good fit for paintless dent repair. Some hail damage is severe enough that repainting is still needed.
Paintless dent repair, or PDR, is a method used to remove dents without sanding, filling, or repainting when the paint surface is still in good shape.
No. PDR works best when the paint is intact and the metal is not too stretched or sharply damaged. We inspect the damage first and tell you straight if it is a good fit.
Yes. If your vehicle has glass damage as part of a claim or repair situation, we can help with that too.
Yes. We provide refinishing work as part of the repair process to help restore the look and finish of the vehicle.
That is one of the most common concerns people have. Matching properly matters, and we take that part seriously as part of the repair and refinish process.
Make sure any injuries are handled first, exchange insurance information, document the scene, and if the vehicle is unsafe to drive, have it towed to your shop of choice rather than a tow yard. Then contact the insurance company you plan to file with as soon as you can.
If you have one, bring a copy of your insurance estimate. Any photos, claim details, or paperwork you already have can help too.
Yes. Flatland offers a lifetime warranty for as long as you own the vehicle, covering parts, paint, and body work used or performed during the repair process.
Flatland is a truly independent local body shop. We are not partnered with insurance companies, which allows us to work for the customer instead of letting insurance dictate how the repairs are handled.
Lubbock is the main focus, including South Lubbock, and we also serve nearby areas like Levelland, Littlefield, Wolfforth, Idalou, and Plainview.
Monday-Friday 8am-5pm | Saturday by appointment
