Dealing with vehicle damage is stressful enough. Flatland helps Lubbock drivers understand the insurance side of the repair process, communicate with carriers, and make sure the repair plan matches the real damage to the vehicle.
If you have damage to your vehicle and are not sure what to do next, send us your info, photos, and any paperwork you already have. We will help you understand the process and point you in the right direction.
Insurance claims can get confusing fast. Between estimates, adjusters, supplements, rentals, and repair approvals, most people are just trying to figure out what they are supposed to do next.
At Flatland, we help customers understand the claims process from the repair side. We can explain your policy, help you make sense of the paperwork, and work with the insurance company so the repair plan reflects the actual damage.
We are happy to advocate for you, but the claim itself has to be opened by the customer. Once that is done, we can help keep the process moving.
We work with all major and minor insurance companies, including business lines. Whether the damage came from hail or a collision, we can help you understand what the carrier is saying and what the repair process should look like.
If something seems off, we will talk through it with you. The goal is not to make the process more complicated. It is to make sure you are informed and not getting pushed around.
Flatland Collision is a locally owned Lubbock shop built on integrity, customer service, and family values. They are not partnered with insurance companies, which means they work for the customer first.
Owned by Dan Clark and Scott Witt, Flatland brings hands-on repair experience and real insurance-process knowledge to the table. The goal is simple: honest guidance, quality repairs, and a better experience than the usual chain-shop shuffle.
We help drivers in Lubbock and surrounding areas, including South Lubbock, Levelland, Littlefield, Wolfforth, Idalou, and Plainview understand the insurance side of hail and collision repairs. If you want real guidance from a local shop, Flatland is here to help.
No. In Texas, you have the right to choose your own repair facility.
Yes. We can explain the process, talk through the paperwork, and help you understand what comes next.
No. The customer has to contact the insurance company and open the claim. After that, we can help with the rest of the process.
Yes. We work with all major and minor insurance companies, including business lines.
Yes. We can be a contact point during the repair process and help negotiate the settlement of damages on your behalf.
That happens sometimes. We can review the damage and help make sure the repair plan reflects what the vehicle actually needs.
Yes. Both are common, and we help customers with each one.
Photos of the damage, your claim information if you have it, and any estimate or paperwork you have already received.
If you are dealing with damage and insurance paperwork at the same time, give us a call or send over a few details. We will help you understand the next step and how to move forward.
Monday-Friday 8am-5pm | Saturday by appointment
